The team at Kintsugi Health servicing Mansfield and Wangaratta

Kintsugi Values

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1

First listen and listen well, then talk.

‘One of the most sincere forms of respect is actually listening to what another has to say’ - Bryant McGill. 

Our patients’ health is intricately linked with their life stories. Every story is unique and worthy to be told. Our first priority is to listen and understand. 

2

Leadership that inspires and empowers.

‘Give a man a fish and he will eat for a day. Teach a man how to fish and you feed him for a lifetime.’  

Our aim is to equip and empower our patients to write their own story. 

3

Collaboration.

‘Not one of us is as smart as all of us’ - Ken Blanchard.

Each practitioner has his or her special area(s) of interest and expertise. We work as a team to ensure the best outcome for our patients. 

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4

Passion.

‘Far and away the best prize life offers us, is to work hard at work worth doing’ - Franklin Roosevelt. 

We are passionate about helping our patients become healthier, happier and stronger in themselves.

5

Humility.

‘It is unwise to be too sure of one’s own wisdom’ - Mahatma Ghandi.  

It is a great privilege to be allowed to share a patient’s journey, to learn about their challenges and their achievements, and to be allowed a glimpse into their lives. We honour their strengths and experiences 

6

Curiosity.

‘The capacity to learn is a gift, the ability to learn is a skill, the willingness to learn is a choice’ - Brian Herbert.

 We continue to learn and expand our knowledge base and skills in our chosen areas of interest. We learn as much from our patients as they learn from us.

7

Accountability.

‘Accountability is the glue that ties commitment to the result’ - Bob Proctor. 

We hold ourselves accountable  to each other and to our patients. We also expect accountability from our patients.

8

Integrity.

‘Integrity is what we do, and what we say, and what we say we do’ - Anonymous. 

Our commitment is to not ask anything from our patients which we are not willing to do ourselves, and to practice what we preach.

9

Balance.

‘Be aware of wonder. Live a balanced life - learn some and think some and draw and paint and sing and dance and play and work every day some’, - Robert Fulghum. 

We believe that too much or too little of anything is never a good thing. We aim to balance the demands of everyday life with time-out for self-care. We encourage our patients to do the same.